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Royal Panda Casino Review

Royal Panda Casino is a relatively new entry into the iGaming world, having gone online as recently as March 2014. The casino was created by a team of Dutch-based online casino enthusiasts with a decade of experience in the industry, some of it as industry professionals and some as players – which as a user you must appreciate as this will almost guarantee a customer-centric approach.

Update 2018: Royal Panda has been acquired by Leo Vegas Casino.

Overview

Royal Panda is licensed to offer online casino games by the Malta Gaming Authority (MGA) and the Gambling Commission (GC) of Great Britain, making safety their top priority by using SSL encryption to prevent anyone from being able to read sensitive player data, such as passwords, financial information, and other personal details.

The site is powered by industry’s top software platforms, Microgaming, NetEnt, Evolution Gaming and Rabcat, with an ever-evolving portfolio of around 400+ casino games to suit anybody’s preferences, no matter how big or small the budgets they’re playing with.

There are some country restrictions so, before you try to join in, do check if you’re a resident of one of the following: USA, Turkey, France, Spain, Italy, Israel, Singapore, Belgium, Denmark, Portugal or Hungary.

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Royal Panda Casino: First Impressions

What will strike you first when you visit royalpanda.com is a relatively busy home page, with in-your-face top slider advertising the main selling points, featuring Live Roulette and Welcome Bonus, and taking up much of your opening screen while doing it. The hard-selling continues through right side banner area with a highly visible jackpot display and a list of highest-value winners of the day/week/month.

While the attempt to establish a casino feel is quite successfully achieved through the black & red header and frame with playing card symbols, the first and most important message it conveys is profit while the entrainment value of their strong games portfolio seems to take the back seat.

The top navigation menu contains Home, Play Now, Live Casino, Promotions and Explore, the latter one opening a collapsible sub-menu with Games, Payment Methods, Mobile Casino, Live Casino Information, News, Loyal Panda, About section and Contact.

Apart from reiterating Play Now, Promotions and About buttons, footer menu additionally gives access to two other important sections of the casino, Customer Service and Terms and Conditions.

Not to forget to mention the friendly Panda character, lounging about on his royal throne, toasting you with a cocktail from his superyacht, or nibbling on a bamboo stick while inviting you to claim your weekly bonus. Nice touch!

Royal Panda Registration Process

There are multiple invites for you to join and positions you can do it from when on Home page, so click on any of the following: the “Join Now” button at the top right corner of the page, the “Join-now-and-receive-$100-welcome-bonus” tag bellow the top menu, the mega large red clickable $100 bonus square on the right of the slider, or the Royal Panda side banner with the king himself enticing you to deposit a $100 and play with $200. Seriously, you can´t miss it!

Through whichever gate you enter, the registration process is the same: you’ll be asked to fill in your personal information, choose your username and password, and agree to Royal Panda’s terms and conditions.

General Royal Panda Review

To describe the general feel of the site, perhaps it’s best to use Royal Panda’s own words when describing the choice of their mascot: laid back, friendly, approachable and entertaining.

For the most part, that’s exactly what they’ve achieved. Even the aggressive promotional communication rings true to their targeted personality, claiming a “royal good time and dreams coming true”, which they offer as an explanation of the “royal” part of their name.

Eventually, if you manage to resist the disturbance of home page’s numerous flashing win symbols and signals, you’ll realise Panda’s site is actually quite user-friendly, enabling you to find your way through with ease and enjoy your gaming experience in full.

One small area of improvement is the games search function, where we definitely miss the opportunity to filter games based on gaming providers.

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100% Welcome Bonus

As a welcome to their casino, Royal Panda will match your first deposit up to $100, plus you’ll be awarded with Loyal Panda Points. There is a x35 wagering requirement and an expiration date of 90 days after being credited. Thumbs up for bonus eligibility to all players, regardless of which country they’re coming from, as this is not always the case.

Do notice there is a limit related to using bonus money, “in the interest of fair gaming and fraud prevention”, subject to a maximum bet per game round limit. In most games the maximum bet permitted when playing with bonus money is $7.50, CA$7.00, CA$5.00, or its equivalent in another currency.

Royal Panda Ongoing Promotions

WEEKLY $150 BAMBOO BONUS
Every Friday you can use the weekly Bamboo Bonus to give your balance a boost of 50% up to $150. In order to take advantage of this promotion, you must make a deposit on Friday.

Panda Loyalty Program

Loyal Panda is a points-based reward program, where you earn Loyal Panda points for playing real money games (regardless of whether you win or lose) and which can be redeemed against items in the Loyal Panda Shop. In the Shop you’ll get to choose your reward from several categories: promotions (bonuses and free spins), electronics, merchandise, jewellery and travel.

On top, there are 4 loyalty levels: Bronze(Default), Silver (entry at 15,000 LP Points), Gold (45,000 LP Points) and Diamond (120,000 LP Points).

Royal Panda Games

With titles from some of the leading gaming software providers, getting to choose among 350+ virtual slots and with a chance to hit progressive jackpots worth millions, it is unlikely you’ll leave Royal Panda Casino looking for more.

Whether you’re a nostalgic looking to play the basic fruit machines or an enthusiast in love with fascinating video slots featuring amazing graphics and bonus rounds, you’ll find a game to suit your preference and your budget. With 24 jackpot games on offer, it’s hard to resist the lure of millions, especially facing the jackpot counter showing (currently) a $30 million+ combined jackpot pool.

If you’re a table games fan, there is a diverse selection to choose from. You can try your luck in several different editions of Roulette, numerous varieties of Blackjack, as well as other favourites like Baccarat, Vegas Craps, Casino Hold’em, and Progressive Caribbean Stud.

Mobile Gaming

Taking advantage of mobile gaming opportunity is very easy: just enter www.royalpanda.com in your mobile device’s browser, or scan the QR code. Then either login with your existing username and password or select the ‘join now’ option and create an account.

Currently there are more than 220 games to play on the go, including roulette, blackjack, many slots games and live casino games.

Mobile casino is compatible with all major tablets and smartphones, with the mobile site specially developed for the small screens of Androids and iPhones.

Live Dealer Casino

If you like playing against a live rival and experiencing a close-to-authentic land-based casino feel, don’t miss Royal Panda’s live casino where you can play Live Roulette and Live Blackjack against trained, professional croupiers, with real-time interaction and TV-quality live streams.

While, as is usual, you can’t play it for free, after creating an account you’ll have full access to all live tables where you can observe other players’ gameplay, sharpen your skills and build up your confidence before deciding to join in.

Banking

Royal Panda has made a real effort to make deposits and withdrawals as convenient as possible regardless of where their players come from, with an extensive list of money transfer options.

Deposit Methods

  • Credit Cards: MasterCard, Visa
  • Debit Cards: Visa, Maestro
  • E-wallets: Neteller, Skrill, eWire, TrustPay, DinaroMail
  • Pre-paid Cards: Paysafecard, Boleto Bancário, EntroPay, AstroPay, Todito Cash , Ukash
  • Instant Banking: Agmo, GiroPay, eKonto, Euteller, Sofort, Przelewy24, SafetyPay, Sofortüberweisung, Transferencia bancaria, TrustPay, Trustly
  • Bank Transfer

Withdrawal Methods

  • Credit Cards: MasterCard, Visa
  • Debit Cards: Visa, Maestro
  • E-wallets: Neteller, Skrill
  • Bank Transfer

Currencies supported: CAD, USD, GBP, SEK, BRL, CZK, MXN, PLN, INR

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Payment Fees and Timeframes

All deposits are instant, with minimum of $10.00 and maximum $15,000.00. E-wallet withdrawals are instant while others take 1-5 days, whereas minimum withdrawal amount is just $10.00 and maximum going up to an impressive $100,000.00.

Regular players will appreciate the fact there is zero transaction fee.

Customer Support

If you want to learn about quality of customer service, go read players’ comments! In this case, you’ll struggle to find a negative one. High marks are given all around for speed, friendliness and helpfulness, the only cause for frustration being there is no 24/7 chat available.

Customer service opening hours are daily from 09:00 – 00:30 (GMT+1), so it might leave some of you hanging. Apart from chatting with an operator, you also have an option to contact the casino by e-mail or phone, in case their FAQ section doesn’t help (hint: you’ll find it under Contact tab on the main menu).

One impressive point we can’t neglect to mention is that Royal Panda’s crew actually reads users’ comments on affiliate websites and responds to them! We were quite taken by an experience a player shared, where her criticisms of customer service working hours was addressed by an extension of the service, while she herself was offered free spins as an apology for the inconvenience caused. Pretty impressive, Panda guys!

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Summary

With an above-the-average selection of casino games, massive progressive jackpots, great customer service feed-back and transaction speed & convenience, Royal Panda deserves the high marks it gets from both the players as well as the review sites, and is definitely worthy of placing it on top of your online casino to-do list.

There is a Royal Panda Casino feature we feel should be singled out due to its uniqueness: the hot & cold slots system. It tells you which slots are currently spilling cash, and which are hoarding it, enabling you to decide whether to go for the lure of a quick win on a hot slot, or to play a cold slot because it’s overdue a big payout. Hey, we like originality!

On the other side, there are a few points causing some annoyance with existing users or even driving them away. Apart from feeling let down by the lack of 24/7 support, there is a demand for additional and/or more attractive bonuses and promotions as well as a VIP program. Quite a few seemed to have suffered a long winded document verification process, and while we get the security demands, simplifying the process might get more players on board.

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