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Casumo Review for Canadian Players

Unlike most of online casinos that usually pursue an image of the upper-class, exclusive establishment offering royal services in an aristocratic manner to their players, Casumo Casino has taken the other path.

People from Casumo Services Ltd. assumed that casinos in general take the online gambling too seriously and created this refreshing, youthful casino in 2012.

The success that’s been following the gaming venue ever since, shows us that a good marketing idea is worth a fortune. It’s not that this casino is just an advertising empty shell, on the contrary. Read the full review to find out if this casino could become one of your favourites.

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Casumo Casino Overview

Casumo uses its trademark character to present their games, guide the players though the casino and generally, pop out everywhere with a cemented grin on its face. Casumo looks like a toddler drawing, a unisex being that smiles all the time, something we commonly see on children TV channels only.

Regardless of its appearance, the casino is a regular online casino, supplied with over 400 games from Net Entertainment, Microgaming, Green Tube (Novomatic), WMS, Quickspin and more. No download is required to access their game lobby since the games are available for instant play only.

The owner is a company registered in Malta, therefore it is licensed by the Malta Gaming Authority. Also, Casumo Services Ltd is licensed and regulated in the United Kingdom by the UK Gambling Commission. The main market is the Scandinavian Peninsula and, apart from English, it is available in Swedish, German, Norwegian and Finnish language.

First Impressions

Before you learn about the Casumo Casino’s intergalactic theme, you might wonder why does the starry sky appear every time you open the casino’s home page. The casino presents their website as a place in a parallel universe where all the fun is concentrated. We are not sure if you will catch the meaning from the beginning, but the funny character will be much more obvious.

A sticky menu on the left keeps the log-in/sign-up links glued on the screen all the time, as well as the game browser link. The information about latest winners and their prizes at the casino are being constantly updated at the lower half of the sticky menu. The upper part of the home page is filled with information about the welcome bonus, awards given to Casumo Casino and some additional info. Also, you will be offered to create an account at the top of the screen.

As you scroll down, Casumo will present the games they offer, grouped by the category (Top lists, Slot machines, Classics,. Jackpots, Other games and All games). There is a Search button, as well, for a quick check whether your favourite games are available to play. Inevitably, the main character will be there to introduce you with the featured games from the Top lists.

Go down a little bit more to find out more the latest events at Casumo, a current jackpot fund and a further explanation of their welcome bonus. As usual, the bottom of the page offers quick links to FAQ, games, terms and conditions and so on.

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Casumo Casino Registration Process

Casumo Casino will let you know that they exist only to give you a good time and it wouldn’t be true to tell they are not trying to fulfil what they promise. That reflects to their registration process, as well, since it is one of the quickest ever.

  1. At the top of the page, there is a sign in box. Type your email address and your password.
  2. Fill the empty fields with some basic information about your name, address and phone number. The free account will be created and for the real account, you will need to make a deposit.

General Review

Although the homepage looks a little bit too crowded, when you register, or log in, many unnecessary sections and images will disappear, leaving a well-optimised site which is pretty easy to navigate. Casumo Casino offers an intergalactic journey with Casumo character guiding you through casino games, bonuses and loyalty program.

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Signup Bonus Overview - CA$500 + 100 free spins

Casumo have recently changed their welcome bonus from a package to a lump sum. Now you can take advantage of a 100% match offer up to $500 and additional 100 free spins on Book of Dead.

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Match %
Bonus
Spins
Wagering
Min Deposit
100%
$500
100 Free Spins on Book of Dead
30xB
$20

Ongoing Promotions

Apart from a generous welcome bonus, the casino does not offer weekly or monthly promotions, it rather awards their players individually for reaching new levels on the Casumo loyalty scale. From time to time, however, you will be offered a tournament with nice rewards reserved for the winners.

Casumo Loyalty Program

In accordance to their general image, The Casino has organised an exlusive loyalty program named the World’s First Casino Adventure. The moment you start playing with this casino, the Casumo character will be attached to your account, explaining you where you are currently on the loyalty scale.

As you progress through the levels, Casumo will be changing his (of hers?) belt and the colour of the belt represents the level. You will start with a rope, instead of the belt and it will take some time to reach the white belt, followed by yellow, red, blue, purple and black. Usually, you will get free spins when you level up.

Casumo Games

Relying on such big names to provide the games, Casumo could establish an enormous game library. Instead, they decided to pick around 300 popular games ensuring none of their games will be there just to fill the empty space. The vast selection of video slots makes the core of the casino game lobby and you can enjoy all the legendary titles from the industry’s top software developers. Slot games based on popular TV shows like Game of Thrones and South Park always have the army of devoted fans, but the most popular video slot at Casumo seems to be NetEnt’s 5-reel game, Starburst.

You will also find some classic slot games, virtual table games like roulette, blackjack, baccarat and poker, scratch cards, keno, etc. You can play for progressive jackpots too on games like Mega Fortune and a couple of others.

Mobile Casino

Log in using your mobile device, whether you use Android or iOS gadget and continue the adventure. As with the computer version, you won’t need to download the software since their mobile version is fully optimised to give you a flawless gaming experience on the go. The mobile site responds beautifully to all hand-held devices, it is easy to navigate and offers various slot machines and virtual table games.

The mobile version of the casino is a miniature copy of its computer counterpart and can be used to register, claim bonuses and so on. Casumo character will carefully monitor how you spend your time with the casino and display before you those kinds of games that you probably prefer.

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Live Dealer Casino

The parallel universe of Casumo Casino offers little to the live dealer games fans. Although they’ve gathered most powerful suppliers to ensure all popular slots and virtual games would find their place at Casumo, they’ve chosen Evolution Gaming for their live casino, and recently revamped the entire studio by adding a uniquely designed, Casumo branded tables for blackjack and roulette.

They even got a custom Dream Catcher wheel with Casumo branding all over it!

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Banking

Deposit Methods

Visa, Mastercard, Skrill, Neteller, Paysafecard, Bank Transfer

Withdrawal Methods

Visa, Mastercard, Skrill, Neteller, Paysafecard, Bank Transfer

Fees and Timeframes

Casumo casino promises to review each of withdrawal requests within 23 hours. After that, the funds will be available in your account instantly (for e-wallets) or up to three working days (for other withdrawal methods. However, for any pay-out exceeding the equivalent of CA$1000 or cumulative withdrawals exceeding CA$2300 Casumo Casino may carry out additional verification procedures.

The casino usually does not charge any fee for withdrawals.

Customer Support

The best way to get in touch with the customer support is via live chat. Click on Help located in the bottom left corner, or the Contact us link, and a chat box will be opened. You can start chatting with the casino personnel after you enter your email and user name. Their contact email address reflects the casino’s overall image: [email protected] Casumo Casino features an informative FAQ page with many facts you would probably like to know if you consider becoming a member.

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Summary

Casumo Services Ltd deserves all the praise for investing in something new. The online gambling market is literally flooded with tons of similar casinos bragging about their high-class service, Vegas style games and noble background, while instead you are forced to search and leave no stone unturned to find a decent online casino.

The Casino is an indicator that online casinos lack the ideas, not the customers. It’s not that we are delighted with the Casino, they have many shortages as we’ve seen before, it’s that we appreciate every attempt to think outside the box.

That being said, we need to point out a few serious weak spots. Firstly, their game selection is nice, but it could be more diverse, at least when it comes to live dealer games. Secondly, Casumo Casino, instead of a transparent program that leaves nothing obscure, features an incomprehensible loyalty program.

Therefore, you won’t be sure whether you will receive an award after you progress to the upper level or not. Thirdly, the banking solutions do cover most prominent methods used for online gambling, but they should definitely spread to other methods if they want to attract new customers residing outside of Scandinavia.

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